Commitment to Quality
At DCS, we believe quality is the key to ensuring our work and the solutions we provide customers will stand the test of time. We take a long view of our work and of our corporate growth. We don’t cut corners for the sake of expediency or to achieve some perceived short-term gain. We want to do the job right and we have developed tools and sought independent verification of our work to ensure that we are delivering the best quality results.
We developed a Quality Management System (QMS) internally to ensure that managers and process owners within each business area continually improve service to our customers. We understand that quality initiatives improve our business operations, drive down costs, and add long-term company value for our employee-owners. The QMS was initially registered to the ISO 9001:2000 standard in March of 2006. From 2006 to early in 2009, our executive team refined, strengthened, and expanded the scope of the QMS and our ISO registration across the company. The QMS was reregistered to the ISO 9001:2008 standard in 2009, 2012 and again in 2015. Today, 12 DCS facilities across the country maintain registration to the ISO 9001:2008 standard through March 2018. Our pursuit of business excellence is continual as we plan to expand the scope of our registration to include all DCS facilities.
Our focus on quality extends to the classified material that we are entrusted with. DCS has been the recipient of multiple DSS Cogswell Awards. This award is prestigious and won by fewer than 2% of all government contractors, recognizing our dedication to safeguarding classified information.
In addition to the quality initiatives that provide a direct benefit to our customers, we strive for quality in our internal processes and procedures for the benefit of our employee-owners. Our management team maintains an open-door policy that allows employee-owners to address concerns that may arise in a constructive and responsive environment.